Guides and glossary

Each programme has a public rule made of simple checks (for example age 18 or more, income below a limit, county, or having a National ID). This site compares your answers with those checks. Green means every check passed, amber means a check cannot be made until you answer one more question, and red means at least one check failed. Programmes can change their rules, so every card shows when it was last verified and links to the official source.

• National ID (or birth certificate for under 18)
• KRA PIN for tax, business and many loans
• Phone number registered in your name for USSD and mobile services
• Passport photos and your Chief's introduction letter
• School documents: admission letter, fee statement, KCSE or KCPE certificate
• Disability: NCPWD card and medical assessment

• Government services listed here are free or have published fees. Never pay an agent to be "put on" a list.
• Use official addresses ending in .go.ke, or the links on each card.
• Nobody official asks for your PIN, M-Pesa PIN or OTP.
• Recruitment (police, KDF, NYS) is free. Report anyone asking for money to EACC.

Ask for the decision in writing, keep your reference number, visit the nearest Huduma Centre, and write to the head of the office. Use the Letters tool to prepare the letter. You can also contact the Commission on Administrative Justice (Ombudsman) if an office does not respond.